Courses for Client Service Representatives

Colorful CE’s Client Service Representative Certificate (CertCSR) is a qualification that trains CSR’s in the skills, knowledge and mindsets required to contribute to the practice’s overall goals of clinical resolution, client satisfaction, financial resolution and colleague satisfaction.

The CertCSR is completed over Bronze, Silver and Gold levels.

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Bronze level of the CertCSR

The Bronze Level of the CertCSR is delivered as online webinars, followed by multiple choice questions, taking approximately 5 hours to complete.

The webinars are based around the key 'contact times’ within the client journey, as well as covering the essential knowledge and skills veterinary receptionists need to know about working in veterinary practice.

$50.00 + TAX

This course represents 5 hours of CPD. A certificate is available to download upon completion.

Silver level of the CertCSR

The Silver level of the CertCSR award is delivered online. It can only be completed once the Bronze level of the CertCSR has been completed.

Where the Bronze level explores the scope of customer service areas that every practice should consider and master, the Silver level helps CSRs and practice managers define their actual policies and protocols with respect to each area covered.

$250.00 + TAX

This course represents 25 hours of CPD. A certificate is available to download upon completion.

Gold level of the CertCSR

Gold is the final level of the CertCSR award. To pass this level CSRs will demonstrate that they can apply what they have learnt in the Bronze and Silver levels.

This requires participants to complete 4 sections based on the following topics:

Bereavement and Condolences.
Information and Communication Technology.
Mental Health and Wellbeing.
Managing Challenging Situations.

$350.00 + TAX

This course represents 25 hours of CPD. A certificate is available to download upon completion.