Colorful Consultation: 1 hour version

This one hour version of The Colorful Consultation covers the core non-clinical skills needed to achieve the following 4 outcomes; clinical resolution, clients satisfaction, financial resolution and colleague satisfaction. 

A CE certificate is automatically created on completion of the programme. 

Key Information

Duration / Length 1 hours
Start DateAnytime
Format video
Assessment Type multiple choice questions
Entry Requirements working in veterinary practice
Author / Speaker Dr Brian Faulkner
Cost $100.00 + TAX

Course Content

The Colorful Consultation consists of 20 webinars that cover the non-clinical skills required to conduct each of the 5 types of consultations within first opinion companion animal veterinary practice. 

  1. The Primary Consultation
  2. The Follow-up Recheck Consultation
  3. The Long-term Medication Consultation
  4. The Euthanazia Consultation
  5. The Preventative Healthcare Consultations / vaccinations

Learning Objectives

Upon completion of this course you will be confident about how to prepare for and deliver each of the 5 most common types of veterinary consultation in first opinion practice. 

Learning objectives relating to the Primary Consultation 

  • Understand how and why how appointment bookings are made impacts the consultation 
  • How to make an excellent first impression – and why this is is 'influential'  
  • How to recognize, understand and use “ICEBERGS” 
  • Tips to emphasize your sense of thoroughness during the clinical examination
  • Tips to improve how clients restrain their pets  during the clinical examination
  • The importance of the Problem List
  • Understanding the impact of uncertainty / doubt…and our tendency to allow it to turn into self-doubt
  • How to and how NOT to articulate a Differential Diagnoses list
  • The only 3 clinical resolution strategies that exist in first opinion practice
  • How to blend consensus-based decision making with clinical reasoning
  • How to discuss finances and formulate affordable care options for each client
  • Creating estimates and discussing prices, charges, and encouraging payment
  • The impact on follow-up compliance of handing clients back to reception post-consult 

Learning objectives relating to the Follow-Up Re-check Consultation 

  • How to 'take command' of re-check consultations that you didn't see for the primary
  • How to summarize the previous consultation succinctly 
  • The 4 'differential diagnoses' of the unresponsive patient
  • How to 'justify' the follow-up re-check consultation fee to the client 

Learning objectives relating to the Follow-Up Long Term Medical Patient Consultation 

  • How to 'take command' of long-term medical consultations that you haven't seen before 
  • How to track and summarize the patient's previous medical status / care plan succinctly 
  • How to use the Monitor-Measure-Medicate approach for the 20 most common LT medical cases

Learning objectives relating to the Euthanazia Consultation 

  • How to take and be in command of the 'euthanazia ceremony' assertively but compassionately 
  • Summarizing the process
  • The major decisions and impact of doing / not doing: sedation? catheterization? 
  • Anticipating complications
  • Discussing cremation options in a sensitive manner
  • Expressing condolences

Learning objectives relating to the Vaccination / Preventative Healthcare Consultation 

  • Using the PREVENT IT acronym to enable thoroughness / consistency
  • Managing time when the client arrives with a long 'symptoms-list' 

What's Next?

Why not consider a Non-Clinical Skills Certificate in Advanced Veterinary Consulting or Coaching Veterinary Consultations.

Find out more and browse courses for your role at 

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$100.00 + TAX

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