Bronze level of the CertCSR

The Bronze Level of the CertCSR is delivered as online webinars, followed by multiple choice questions, taking approximately 5 hours to complete.

The webinars are based around the key 'contact times’ within the client journey, as well as covering the essential knowledge and skills veterinary receptionists need to know about working in veterinary practice.

Key Information

Duration / Length 4 hours
Start DateAnytime
Format video
Assessment Type multiple choice questions
Entry Requirements working in veterinary practice
Cost $50.00 + TAX

Customer rating

Course Content

The Bronze award is suitable for those with no previous veterinary experience, providing introductory training, or can act as a refresher course for those with more experience in the role. 

On successful completion of this course, participants will gain the Bronze level of the CertCSR and will able to download their certificate of achievement. 

Learning Objectives

Upon completion of this course you will be confident about 

  • Dealing with inquires about preventative healthcare.
  • Understanding the principles of preventative healthcare services and products.
  • Understanding and explaining the difference between the 4 types of insurance policy.
  • Triaging inquires relating to clinical presentations. 
  • Understanding and applying the principles of fielding inquires about prices, registering clients, in a client-focused manner.  
  • Understanding the principles of managing your appointment schedules, booking in-patient procedures, repeat prescription medication requests.
  • Understanding the basic principles of dealing with clients who are waiting.
  • Achieving a purposeful finish and follow-up after the consultation, including asking for payments and arranging follow-up appointments. 

What's Next?

On completion of the Bronze award, the next logical step would be to continue onto the Silver level of the CertCSR.

What Our Clients Say

I really enjoyed the Bronze level of the CertCSR. I've worked as a CSR for many years but still learnt something new from this course and look forward to learning more in the next level. Thank you for providing CE for CSR's, as we are often left out of training!

Purchase This Course Today

$50.00 + TAX

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